5 Key Terms Every Case Management Worker Should Know

Case management workers are responsible for coordinating various services for families or individuals that have mental health or physical problems. An assessment of the client is necessary to determine the plan of action. Management case workers provide counseling and work with other agencies, when they feel it’s necessary, to provide the services that a client must have. Although there are numerous terms involved with the job, here are 5 key terms every case management worker should know.


Among the 5 key terms that case management workers should know is advocacy. A case worker must be able to intervene successfully for a person, community, or group. The case worker must support individuals or groups access to necessary services and resources and address issues that restrict social justice or civil rights. Class advocacy represents groups of people, while case advocacy represents an individual.

Clinical Social Work

The term clinical social work is one that every case management worker should know if they intend to specialize in the field of mental health, social, and behavioral issues. The clinical social worker specializes in assessing and diagnosing mental health problems. The social worker must be able to determine the necessary plan of treatment for clients suffering from issues related to domestic violence, mental health problems, or substance abuse.

Critical Thinking

Case management workers must know the term critical thinking. The case worker should never make assumptions about an individual but must be able to assess, appraise, analyze, and evaluate. In many cases, underlying causes are responsible for the situation. It’s the job of the case worker to be perceptive and to make a judgment by being fair, open-minded, and non-judgmental. The case worker must be persistent in determining the reason for the situation, and decisive about how to proceed with treatment.


One of the 5 most important terms every management case worker should be familiar with is empathy. Every client is different, and it’s vital for the social worker to celebrate the cultural and social differences of each individual they treat. Tolerance is a key word for social workers who must place the thoughts, attitudes, and feelings of their clients first. One of the most important traits that a successful social worker can have is sincerity. You must be able to convey a feeling of warmth and compassion to each client, so they feel confident and trust you to share their feelings.

Cultural Competence

Another important term that very case management worker must know is cultural competence. One of the biggest responsibilities a social worker has to their clients is to understand their identity as a person and how it relates to their culture. Each diverse group of people has strengths and weaknesses as it relates to their culture. When assessing the issues a client is dealing with, cultural and ethnic differences must be taken into consideration.

Every case management worker should know their options when entering the field of social work. These 5 key terms should be familiar to every case management worker so they can consider the areas in which they can best serve their clients.

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